Established clients are required to pay by bank transfer on the day of the clean.
All initial cleans must be paid in cash at the time of cleaning or by bank transfer immediately after the clean.
Larger or ongoing contracts will receive a monthly invoice one week before the end of the month, and we kindly ask that these are settled in full by month-end.
Late payments following reminders may incur additional charges.
If you need to cancel a clean, we require at least 48 hours’ notice.
Cancellations made with less than 24 hours’ notice will be charged at the full cost of the clean, as we may not be able to fill your slot on such short notice.
If we hold a key for your property and you cancel your clean, please inform us during the last visit so the key can be returned. If not, it will be returned at the earliest convenience.
If you are not going to be at home during your clean, please make suitable arrangements for us to gain access. You may choose to leave a key in a safe place or use our secure key holding service.
Please inform us in advance of any pets, especially if you will not be home during the clean, so we can ensure their safety and our team’s comfort.
If you have any concerns about the clean, please contact us on the same day so we can address and resolve the issue. We must be allowed back into the property at the earliest opportunity to rectify any problems.
We take before and after photos for deep cleans and end of tenancy work to record results and maintain quality standards. These images may be used on Izzy Wizzy Cleaning’s social media pages (Instagram/Facebook). If you prefer us not to take or use photos, just let us know in advance.
When multiple cleaners are allocated, the total clean time is shared to reduce the time we spend in your property. For example, an 8-hour booking with 2 cleaners means each will work for 4 hours.
Please ensure you understand the difference between a standard clean and a deep clean before your booking. We cannot take responsibility for misunderstandings about the level of service being provided. We always aim to explain clearly what your clean includes when you book.
Please do not ask any Izzy Wizzy Cleaning staff to perform private cleaning work outside of our business. If this occurs, your scheduled cleaning with us will be immediately cancelled and any ongoing services terminated.
Izzy Wizzy Cleaning Ltd is fully insured. We take care to clean your property thoroughly and safely, but we cannot accept liability for pre-existing damage.
Izzy Wizzy Cleaning Ltd reserves the right to update these terms and conditions at any time. Any changes will be published on our website and will apply to all future services booked.